1. Reduce the cost of phone charges.
IP telephony can significantly reduce the cost of your long-distance charges. It also reduces the number of circuits to the PSTN you must pay for; for companies with several branch offices, this can be a significant savings.
2. Reduce the cost of network management.
Moving to an IP-based phone system lets you consolidate your data and voice networks onto one network, which translates to less money and time spent on network management.
3. Provide better customer service.
An IP-based phone system can be integrated with other business applications you use to provide customer service, particularly a customer relationship management (CRM) program.
4. Simplify phone system management.
An IP private branch exchange (PBX) has an easy-to-use, Web-based interface that can be used to make changes to any extension on the network. Your IT team can even move and add users remotely.
5. Gain enterprise-scale features.
IP-based phone systems include sophisticated features that are otherwise out of reach for all but the largest companies. You can add an auto-attendant, integrated conferencing, and even a call center to your phone system.
6. Leverage new technologies.
IP telephony enables more than VoIP (Voice over IP) phone calls. It also enables advanced communications applications like unified messaging, which integrates voicemail, e-mail, and texts, and Unified Communications (UC), which integrates real-time and non-real communication media with collaboration tools.
Business is more unpredictable than ever??growth one year, contraction the next year. Ideally, you want to be able to secure the most advanced technologies without having to spend significant money upfront on hardware. Hosted VoIP makes this possible. With a Hosted VoIP solution, you save from day one on your monthly communications service fees and upfront capital costs. All you need are VoIP-ready handsets. That's right, no expensive boxes or systems required.
Minimal IT Support Required
Unlike the complex traditional phone systems that sit in a closet, Hosted VoIP requires very little IT support or training to administer. You can quickly add users, delete users, enable additional features??all without additional support or staff. The reason? A simple web interface. In fact, a Hosted VoIP solution is so simple, users can manage their own features right from their computers. It's one management issue that can be taken off the shoulders of your IT or Office Manager. Who knows, maybe they'll even thank you for a change.
Business Continuity
Let's assume some worst case scenarios: Your building is flooded. Or an earthquake wreaks havoc. Or a fire knocks out power for miles around. Now, let's assume you have Hosted VoIP. Want to know how things would be?
Business would go on??uninterrupted. Since no physical box resides on your premises??it resides in redundant and secure data centers??customers can still connect with your business because employees can work from anywhere.
The reason? A web-based portal that allows you to quickly forward calls to cell phones or other phones in unaffected locations. It's an incredibly fast and easy way to take control
of a disastrous situation and ensure that anything major becomes just a minor incident.Scale Up/Scale Down
Five year projections? Ten year projections? Frankly, for most businesses, it has become nearly impossible to make accurate predictions. It's why you need a highly-flexible technology like Hosted VoIP. Hosted VoIP is a sure way to give you the peace of mind that comes from not being constrained by a phone system that only supports a fixed number of employees and can be costly and complicated to expand. If resources become squeezed, you can quickly scale back. On the other hand, if you open a new branch office, or need to provide remote communications, or just need to prepare for a spike in demand around the holidays, it's quick and easy to scale up without any disruption to your business.
Total flexibility. Easy to manage. Quick to deploy.
More Functionality
Even if you're jaded about technology, once you see all of the advanced features and functionality that are available from a Hosted VoIP system, you'll be seriously impressed by the impact it can have on your business. And the best part is you can activate only those features that you need to make your company more productive. It starts with HD voice, the clearest a business call can get. That's just scratching the surface. Through Hosted VoIP, you can have voicemails automatically forwarded to your email; you can make a call from a cell phone or remote office and have it appear as a call from the main office. You also have the ability to integrate with Outlook or Salesforce.com.
Basically there isn't much you can't do with Hosted VoIP.
Automatic Upgrades
With Hosted VoIP, there's no box on your premises, so there's no hardware to upgrade in order to take advantage of new features and technologies. Because your service is outsourced, upgrades are provided through software changes that happen automatically in the background. Of course, you'll be made aware of any new capabilities as they come on line. That way, you can quickly utilize them to support your employees and better service customers.
So stay focused on your business and leave the upgrades to your Hosted VoIP service provider.
Focus on Your Business
One of the best ways to stay competitive is to focus on your core business. With a Hosted VoIP solution, the management of increasinglycomplex business communications is done for you off-site. It all happens in the background while you and your employees utilize advanced features and productivity tools like voice, web meetings, and internet fax to take up new goals and take down obstacles that stand in their way.
And the last thing you want to do in this economy, or any economic climate or that matter, is spend tens of thousands of dollars on a phone system. With Hosted VoIP, there are no large servers or systems to purchase. Other than the phones, there are no capital expenditures to depreciate over time. Which means it comes off of your books. And with low monthly communications service fees, you get an outrageously affordable solution that connects your business and employees to a host of capabilities that dramatically improve productivity.
For over 20 years, I have been providing communications and IT solutions for small and medium business enterprises. My mission has been to provide accurate and timely interpretations of how these developments can effect a business's bottom line. More at http://www.primetelecommunications.com.
For over 20 years, I have been providing communications and IT solutions for small and medium business enterprises. My mission has been to provide accurate and timely interpretations of how these developments can effect a business's bottom line. More at http://www.primetelecommunications.com.
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